Terms & Conditions

Overview

Media Mine 360 Last Updated: August 25, 2026

Welcome to mediamine360.com (the “Site”). These Terms & Conditions (“Terms”) govern your access to and use of the Site and the services provided by Media Mine 360 (“we,” “us,” “our,” or “Media Mine 360”), including web design, web development, e-commerce solutions, SEO, app development, software development, UI/UX design, email and WhatsApp marketing, and digital marketing (collectively, the “Services”).

By accessing the Site, submitting an inquiry, booking a consultation, or engaging us for Services, you (“you,” “your,” or “Client”) agree to be bound by these Terms. If you do not agree, please do not use the Site or our Services.

1. About Us

Media Mine 360 is a digital marketing and web development agency headquartered in Johar Town, Emporium Mall, Lahore, Pakistan, serving clients internationally, including in the United Kingdom, Germany, and Qatar.

2. Eligibility

By using our Site or Services, you confirm that you are at least 18 years old and have the legal authority to enter into these Terms on your own behalf or on behalf of the business or organization you represent.

3. Our Services

Media Mine 360 offers services including, but not limited to:

Custom website development and redesign
E-commerce store development
Web application development
Search Engine Optimization (SEO)
App and software development
UI/UX design
Graphics design and video editing
Email and WhatsApp marketing
Digital marketing and social media management

The specific scope, deliverables, timeline, and pricing for any project will be outlined in a separate proposal, quote, invoice, or agreement (“Project Agreement”) between Media Mine 360 and the Client. In the event of a conflict between these Terms and a signed Project Agreement, the Project Agreement will govern.

4. Quotes, Pricing, and Payment

All pricing is provided based on the scope of work discussed during consultation and is subject to change if project requirements change.
Unless otherwise agreed in writing, projects require an upfront deposit before work begins, with the remaining balance due according to the payment schedule outlined in the Project Agreement.
Late or non-payment may result in suspension of work, delayed delivery, or withholding of final deliverables (including source files, domains, or hosting access) until payment is received in full.
All fees are non-refundable once work has commenced, except as otherwise agreed in writing or required by applicable law.
Prices do not include third-party costs such as domain registration, hosting, premium plugins/themes, stock assets, or advertising spend unless explicitly stated.

5. Client Responsibilities

To ensure timely and successful project delivery, the Client agrees to:

Provide accurate, complete, and timely information, content, branding assets, and feedback as needed
Respond to requests for approvals or revisions within a reasonable timeframe
Secure necessary rights, licenses, or permissions for any content, images, trademarks, or materials provided to us for use in the project
Make payments according to the agreed schedule

Delays caused by the Client (e.g., late content delivery or delayed feedback) may result in corresponding delays to project timelines, for which Media Mine 360 is not responsible.

6. Revisions and Project Scope

Each project includes a defined number of revision rounds as agreed in the Project Agreement or proposal. Requests that fall outside the original agreed scope (“scope creep”) — such as additional pages, features, redesigns, or new deliverables — may be treated as a change order and billed separately.

7. Intellectual Property

Client-owned materials: Any content, logos, trademarks, or materials provided by the Client remain the property of the Client, and the Client represents that they have the right to use and share such materials with us.
Final deliverables: Upon full and final payment, ownership of the final approved deliverables (e.g., website files, designs) transfers to the Client, unless otherwise stated in the Project Agreement.
Pre-existing tools and frameworks: Media Mine 360 retains ownership of any proprietary tools, code libraries, frameworks, templates, or methodologies developed prior to or independently of the Client’s project, and may reuse general skills, techniques, and non-confidential know-how in future projects.
Portfolio use: Unless the Client requests otherwise in writing, Media Mine 360 may display completed work in its portfolio, case studies, website, and marketing materials.

8. Third-Party Services and Platforms

Our Services may involve the use of third-party platforms, tools, or vendors (e.g., WordPress, Shopify, WooCommerce, hosting providers, payment gateways, Google Cloud, AWS). Media Mine 360 is not responsible for the performance, availability, security, pricing changes, or policies of these third-party platforms, which are governed by their own terms of service.

9. Website and Content Use

All content on this Site — including text, graphics, logos, images, and software — is the property of Media Mine 360 or its licensors and is protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, or create derivative works from our Site content without our prior written consent.
You agree not to use the Site for any unlawful purpose or in any way that could damage, disable, or impair the Site.

10. Warranties and Disclaimers

We strive to deliver high-quality Services but do not guarantee specific business outcomes, such as a particular search engine ranking, traffic volume, conversion rate, or revenue increase, as these depend on factors outside our control (e.g., market conditions, competitor activity, algorithm changes).
The Site and Services are provided “as is” and “as available” without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
We do not guarantee that the Site or any Services will be uninterrupted, error-free, or completely secure.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Media Mine 360 shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or business opportunities, arising out of or related to your use of the Site or Services, even if we have been advised of the possibility of such damages.

Our total liability for any claim arising from these Terms or our Services shall not exceed the total amount paid by the Client for the specific Services giving rise to the claim.

12. Indemnification

You agree to indemnify and hold harmless Media Mine 360, its owners, employees, and contractors from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your breach of these Terms, misuse of the Site, or infringement of any third-party rights (including intellectual property rights related to content you provide to us).

13. Cancellation and Termination

Either party may terminate a project with written notice, subject to the terms outlined in the Project Agreement.
If the Client cancels a project after work has begun, payment is due for all work completed up to the date of cancellation, and any deposit paid is non-refundable.
Media Mine 360 reserves the right to suspend or terminate Services in the event of non-payment, breach of these Terms, or unlawful use of our Services.

14. Confidentiality

Both parties agree to keep confidential any non-public business, technical, or financial information shared during the course of the engagement, and to use such information solely for the purpose of fulfilling the project, except where disclosure is required by law.

15. Communications and Marketing

By submitting your contact information through our Site, contact forms, or WhatsApp, you consent to being contacted by Media Mine 360 regarding your inquiry, project updates, or relevant marketing communications. You may opt out of marketing communications at any time as described in our Privacy Policy.

16. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Pakistan, without regard to conflict of law principles, unless otherwise specified in a Project Agreement with clients in a different jurisdiction. Any disputes arising from these Terms or our Services shall first be addressed through good-faith negotiation between the parties before pursuing formal legal action.

17. Changes to These Terms

We may update or revise these Terms at any time to reflect changes in our Services, business practices, or legal requirements. The “Last Updated” date at the top of this page reflects the most recent revision. Continued use of the Site or our Services after changes are posted constitutes your acceptance of the updated Terms.

18. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

Media Mine 360 Johar Town, Emporium Mall, Lahore, Pakistan

Email: info@mediamine360.com
Phone (Pakistan): +92 324 9434701
Phone (UK): +44 7424 505173
Phone (Germany/Frankfurt): +49 152 14744530
Phone (Qatar): +974 776 44523

By using mediamine360.com or engaging our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.